Let’s remove the friction from your shared inbox. Help Scout combines the ease of email with collaboration tools — meaning you can spend less time figuring out who responded to what, and more time getting things done.
In the Customer Profile pane, you’ll see all the times a customer has communicated with your team — making it easier for you to respond effectively.
Connect all your communication
Help Scout integrates with services like Olark and SnapEngage, so you can streamline all your communication, regardless of channel.
Take the guesswork out of customer support
Stop wondering if your email response made an impact. Compared to Outlook, Help Scout provides tangible data through Reports, so you can:
✔ View employee performance and customer satisfaction
✔ Spot trends in frequently asked questions
✔ Track how many messages your team receives
Conquer your customer support queue with Workflows
Email filters in Outlook are only the beginning. Help Scout’s Workflows are based on if/then logic, and are as easy to set-up as filters. They get repeatable tasks out of the way, so you can focus on what’s important: helping your customers.
Unlike Outlook search, administrators can search all data, across all mailboxes, so they’re able to view everything in a single action. Quickly find conversations, phone calls, customer profiles, and knowledge base articles.
More to love about Help Scout
Collaborate with your entire team
Add as many teammates as you’d like to collaborate & answer customer support queries.
Provide contextual answers
In minutes, install Beacon on your site as a place for customers to access FAQs and submit questions.
Docs is a fully-integrated knowledge base that allows your customers to them access all your best practices from any device.
Work across all screens
Check in on conversations, collaborate with your team, and get your customers the help they need, wherever you are, using the iOS Apps.
Start your free 15 day trial
Better experience for your customers, fewer headaches for your team.
You’ll be set up in minutes.