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Help Scout is a help desk for teams that insist on a delightful customer experience.

Deliver great service at scale, while keeping customer interactions personalized and robot-free.

Help Scout app

Keep everyone on the same page

Help Scout TagsCategorize conversations, monitor trends & trigger Workflows with Tags

Tags

Use them to categorize conversations, monitor trends & trigger Workflows

Help Scout Saved RepliesAnswer common questions and keep messages personalized

Saved Replies

Answer common questions and keep the message personalized

Help Scout Notes & DelegationAssign conversations and communicate privately with notes

Notes

Delegate and communicate privately with a team member

Get data driven about happiness

Reports keep you on top of all the key support metrics, help you monitor employee performance and include built-in satisfaction ratings.

Help Scout Reports

Be helpful 24/7

With Docs, you can create up to 5 separate, branded knowledge base sites that are fully integrated with the help desk

Help Scout Docs

Plays well with others

Help Scout integrates with over 40 other popular products so it can plug directly into your existing workflow. Or build your own integration leveraging our extensive developer tools.

Help Scout Apps

Watch a Demo

See Help Scout in action and learn the basics

Trusted by 7,000+ businesses in over 140 countries

Ben McCormack

Ben McCormack
Trello

“Help Scout is clearly designed with the everyday support professional in mind. It is exactly what we were looking for at Trello.”

Gary Vaynerchuk
Wine Library

“Tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level.”

Tina Roth Eisenberg
Tattly

“Help Scout is FANTASTIC! It has streamlined our Tattly and Teuxdeux customer support. It's a real pleasure to use.”
Pocket
Trello
Blue Bottle
Grubhub
Basecamp
Timbuk2
Buffer
Litmus

Free training & 24-hour support

99.98% uptime the last 12 months

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