Deliver great service at scale, while keeping customer interactions personalized and robot-free.
Reports keep you on top of all the key support metrics, help you monitor employee performance and include built-in satisfaction ratings.
Empower your customers to find answers when they need them with Docs: A knowledge base that works seamlessly with your help desk.
Help Scout integrates with over 40 other popular products so it can plug directly into your existing workflow. Or build your own integration leveraging our extensive developer tools.
Lead with relevant articles from Docs, so customers can find answers on their own.
No funny business! If your team isn’t available to chat, Beacon falls back to email.
When your team is available, Beacon offers live chat and displays your place in line.
No more second-guessing! Customers can view and reply to previous conversations.
See Help Scout in action and learn the basics
“Help Scout is clearly designed with the everyday support professional in mind. It is exactly what we were looking for at Trello.”
“Tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level.”
Tina Roth Eisenberg
“Help Scout is FANTASTIC! It has streamlined our Tattly and Teuxdeux customer support. It's a real pleasure to use.”