Deliver great service at scale, while keeping customer interactions personalized and robot-free.
Use them to categorize conversations, monitor trends & trigger Workflows
Answer common questions and keep the message personalized
Delegate and communicate privately with a team member
Reports keep you on top of all the key support metrics, help you monitor employee performance and include built-in satisfaction ratings.
With Docs, you can create up to 5 separate, branded knowledge base sites that are fully integrated with the help desk
Help Scout integrates with over 40 other popular products so it can plug directly into your existing workflow. Or build your own integration leveraging our extensive developer tools.
“Our customer service is regarded as one of the biggest perks about being a Wistia customer, and Help Scout is a big piece of that.”
“Tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level.”
Tina Roth Eisenberg
“Help Scout is FANTASTIC! It has streamlined our Tattly and Teuxdeux customer support. It's a real pleasure to use.”