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Help Scout and HubSpot

Help Scout is a help desk for teams that insist on a delightful customer experience.

Deliver great service at scale, while keeping customer interactions personalized and robot-free.

Help Scout app

Give your team superpowers

Help Scout’s features make it easy for your team to collaborate behind-the-scenes, organize conversations, and quickly reply to recurring questions.

Collision Detection

See who is viewing or replying in real-time

Tagging

Categorize conversations or trigger automations

Saved Replies

Two-click access to your most common responses

Notes

@mention users in notes to collaborate privately

Help Scout conversation reply
Help Scout collision detection
Help Scout tags
Help Scout saved replies
Help Scout notes

Bring key customer data to your support team.

A quick glance at HubSpot intel gives your team the history and context they need to craft personalized, informed communications.

Help Scout app

Reports keep your finger on the pulse

Measure team performance, spot trends to prevent issues, and monitor customer happiness … all without opening an Excel spreadsheet.

More about reports

Help Scout - Conversation Report

Useful integrations with your favorite products

Help Scout has 50+ Integrations you can plug directly into your existing workflow. You can also leverage our extensive developer tools.

View the integrations

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