Set fields to store custom data for customer conversations. Require fields to keep your reporting data squeaky clean and your team running smoothly with automation features.
Share the love (and workload) by delegating conversations to a group. Plus, you can get all Reporting metrics by Team just like you can for individual Users.
Docs keeps self-service classy with up to 3 customizable knowledge base sites that integrate with your help desk and run smoothly on any device.
No juggling licenses! With Plus, you can add your whole team and pay only for the people that use Help Scout each month. It’s one less thing you have to worry about.
Evaluating help desk software can be a real pain in the neck. Our Customers team is here to make your evaluation process a little less painful.