Level up your support with Plus

Wishing you had a better handle on customer trends and team organization as you scale? Plus has your back.

Custom Fields

Set fields to store custom data for customer conversations. Require fields to keep your reporting data squeaky clean and your team running smoothly with automation features.

Help Scout Plus plan - Custom Fields


Share the love (and workload) by delegating conversations to a group. Plus, you can get all Reporting metrics by Team just like you can for individual Users.

Help Scout Plus plan - Teams

Docs Knowledge Base

Docs keeps self-service classy with up to 3 customizable knowledge base sites that integrate with your help desk and run smoothly on any device.

Help Scout Plus plan - Docs

Free inactive Users

No juggling licenses! With Plus, you can add your whole team and pay only for the people that use Help Scout each month. It’s one less thing you have to worry about.

Help Scout Plus plan - Free Inactive Users


Help Scout Plus delivers all the features, including premium support, for one price.

  • All Standard features
  • Unlimited Mailboxes
  • 3 Docs knowledge bases
  • Teams
  • Custom Fields
  • Free inactive Users

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy