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Help Scout is a help desk for teams that insist on a delightful customer experience.

Deliver great service at scale, while keeping customer interactions personalized and robot-free.

Help Scout app

Keep everyone on the same page

Help Scout’s features make it easy for your team to collaborate behind-the-scenes, organize conversations, and quickly reply to recurring questions.

Collision Detection

See who is viewing or replying in real-time


Categorize conversations or trigger automations

Saved Replies

Two-click access to your most common responses


@mention users in notes to collaborate privately

Help Scout conversation reply
Help Scout collision detection
Help Scout tags
Help Scout saved replies
Help Scout notes

Import your data at no cost

When you’re ready to evaluate Help Scout, our import tools lets you import your entire ticket history, including customer profiles, and help articles. It’s automated, free, and can be done without your IT department.

Get data driven about happiness

Reports keep you on top of all the key support metrics, help you monitor employee performance and include built-in satisfaction ratings.

Help Scout - productivity Report
Help Scout - User Report
Help Scout - Conversation Report

Be helpful 24/7 with Docs

Empower your customers to find answers when they need them with Docs: A knowledge base that works seamlessly with your help desk.

Docs theme - Apple
Docs theme - MashShare
Docs theme - GravityView
Docs theme - J and G
Docs theme - Bold Type Tickets

A powerful help desk that fits in your pocket

Extend your help desk’s presence, and empower your team to collaborate anytime, anywhere. Help Scout for iPhone and Android keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.

Useful integrations with your favorite products

Help Scout has 50+ Integrations you can plug directly into your existing workflow. You can also leverage our extensive developer tools.

View the integrations

99% uptime

We understand how important reliability is to your business and actively monitor performance.


Storing protected health information (PHI) is A-OK in Help Scout.


Two-factor authentication (2FA) adds a second layer of log in security to your account.

Start your free 15-day trial

And get a $50 free credit when you sign up.

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy