Support Toolkit

Everything a customer support manager needs to hold better one-on-ones. A short video lesson, sample 1:1 templates, ice-breaker questions and more.

Learn the benefits of supporting customers on social and get the tools you need to set a social media support strategy in motion for your company.

How to create a remote workplace where people thrive.

40 short essays for people building customer-centric companies — covering everything from career building to AI, empathy, customer experience, and the role of service.

View sample job descriptions, select from 60+ targeted questions, and quickly and easily build the most effective interview for your next customer-facing role.

Learn the building blocks for reliable, high-quality customer experiences in this free six-part course.

See how changes in your customer growth, conversation volume, and self-service uptake will affect your customer service hiring needs.

Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.

Learn how to fundraise without sacrificing your company's values by signing up for this five-week email series from Help Scout's CEO.

Plan out a social media support strategy for your business using our free, interactive worksheet.

Learn what customer service is and why it's important. Discover the 21 customer service skills every support professional needs to thrive.

Use this guide to identify your specific support software needs, understand the types of solutions to look for and get leadership buy-in.

Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes.

Follow these 7 foundational steps to build a brand new customer support department or maximize the success of your existing team.

Have better conversations and improve your customer support with 47 of Help Scout's all-time best tips on how to talk to customers.

Customer success managers are already busy. Save time (and improve your customers' experience!) with these onboarding email templates.

Uncover eight free customer satisfaction survey templates and how to glean insights after your customers respond.

These free customer success plan templates will help guide your team toward providing the best possible experience for your customers.

A compilation of the most important remote management tips Help Scout's founder learned running a fully remote company for 10 years.

It can be tricky to know exactly when to hire for your customer support team. Here are some strategies for picking the perfect moment.

Learn how to write a better email to get faster at answering support emails and, more importantly, send responses your customers will love.

Learn how customers buy with these 10 consumer behavior studies to help enhance your persuasion, influence, and marketing efforts.

Measuring customer service ROI is key to ensuring your team gets the budget you need to deliver high-quality support. Here's how to do it.

Divide these 26 customer service interview questions among your hiring team, and you’ll get the information you need to hire top talent.