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Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

Customer Support Trends 2017

As an eventful 2016 comes to an end, we explore the top five predictions for customer service in 2017.


Even More predictions for 2017

What does 2017 look like for your team?

You’ve heard our predictions; now we’d love to hear yours! Please take our four-question survey on customer service in 2017. A few random participants will receive some swag, some love, and our eternal gratitude (as if you don't have that already).

Take the survey!
Mathew Patterson

About the author: After running a support team for years, Mat Patterson joined the marketing team at Help Scout, the invisible help desk software. Learn how Help Scout takes the headache out of email support.