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Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

The Challenge With Chat

In this month’s Supportive, Emily Triplett Lentz steps in for Mat Patterson to interview Help Scout CEO Nick Francis about the challenges of chat support.

 

The challenge with chat support

Chat best practices

Examples of chat innovations

Emily Triplett Lentz

About the author: Emily Triplett Lentz is the blog editor at Help Scout, the invisible help desk that helps you build a company your customers love with more human, more helpful customer support tools.