Online service companies like use Help Scout to make customers happy.

Great support is essential to building a long-term relationship with customers.

Help Scout is designed to build loyalty and keep your team productive.

Context where you need it

Customer profiles put conversation history and contact information right where you need them.

Seamless Collaboration

Tools like notes, assigning and saved replies keep big teams on the same page.

Data-driven happiness

Reports include all the data you need to evaluate volume, responsiveness and team efficiency.

Be helpful 24/7

Create a branded, fully integrated knowledge base that's available to your customers all the time.

Ease of Use

Help Scout works just like email, so anyone on your team is trained in 20 minutes.

Saved Replies

Share common email templates and answers to FAQs across the team and insert them in 2 clicks.


Help Scout fits into your existing workflow

Help Scout includes 40+ integrations with the products you already use

Help Scout Apps

Join amazing online services that love their customers with Help Scout

Sign up for a 15-day trial

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy