Self-service can sometimes be a little self-serving for companies — a way to reduce investment in customer service by pushing the work onto customers. But it can also be a powerful tool for helping customers get what they need more quickly, and for creating space for support staff to do much more valuable work.
What you’ll learn:
The quality of your customer service will never exceed the quality of the people providing it. Learn how to build, grow, and train a world-class team.
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