We hear a lot about Marketing and Sales Funnels, but the funnel typically ends after the customer acquisition stage. What about the deeper focus on Customer Support? In this webinar, we're going to look at the continuation of the Marketing and Sales Funnels as they naturally lead into the Customer Support funnel, forming the all-encompassing Customer Experience Hourglass.
What you'll learn:
Identifying the 4 stages of the Customer Support funnel
How each funnel stage impacts your customer experience
Practical tips for improving the experience at each stage
Is your current support solution giving you headaches?
Help Scout is a suite of tools designed for delivering exceptional customer experiences.