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Deliver Exceptional Service During the Seasonal Rush


Whether itโ€™s a retail holiday rush, a new product launch, or an exciting event, customer service teams often deal with big spikes in the volume of incoming requests. Those spikes can put teams and systems to the test, so itโ€™s best to be well prepared.

Join Adrian Swinscoe, customer experience consultant and expert, and Nick Francis, CEO of Help Scout, for a chat on preparing for, coping with, and learning from your busiest customer service periods.

What you'll learn:

  • How to learn from your past to improve your next busy period
  • Using your support team to address the causes of service spikes
  • Supporting your support team during the rush
  • Why leadership matters most in times of stress
This discussion is hosted on HelpU, the new education resource for people who want to deliver better service, no matter which tools they use.

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