Whether it’s a retail holiday rush, a new product launch, or an exciting event, customer service teams often deal with big spikes in the volume of incoming requests. Those spikes can put teams and systems to the test, so it’s best to be well prepared.
Join Adrian Swinscoe, customer experience consultant and expert, and Nick Francis, CEO of Help Scout, for a chat on preparing for, coping with, and learning from your busiest customer service periods.
What you'll learn:
The quality of your customer service will never exceed the quality of the people providing it. Learn how to build, grow, and train a world-class team.
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