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Live chat customer support enables you to provide real time answers and more personal conversations. Yet with every new channel comes different rules of engagement. So what’s the “right” way to launch and manage live chat customer support?

What you’ll learn:

  • Getting your customer support team on board with live chat
  • Creating and executing your live chat rollout plan
  • Best practices for offering live chat customer support

​Is your current support solution giving you headaches?

Help Scout is a suite of tools designed for delivering exceptional customer experiences.

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