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Switching to a new help desk is an opportunity to give your support team new capabilities and improve your customer service, but it also has the potential to disrupt your workflow and your customers.

What does a successful transition look like? Our hosts discuss how to plan and implement an smooth and effective change in help desks.

What you'll learn:

  • Key items to think about before you switch
  • How to prepare your team for changes
  • Tips for managing the transition smoothly

​Is your current support solution giving you headaches?

Help Scout is a suite of tools designed for delivering exceptional customer experiences.

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