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Why Good Employees Make Bad Decisions
25 Underrated Books on Persuasion, Influence, and Understanding Human Behavior
The Frugal Wow: How Small Gestures Create Lasting Loyalty
10 Must-See Videos from Stanford Business School
Everyone Should Be Feeling the Customer’s Pain
How to Write a Magnetic Job Description for Customer Support
The Personality that Succeeds in Customer Support
Don’t Let Tone Ruin Your Support Interactions
The Customer Is Mostly Wrong
Why You Should “Coin” Your Ideas to Increase Reader Retention
How Disney Creates Magical Experiences (and a 70% Return Rate)
Should You Appeal to Brand Advocates Who Don't Buy?
Put Neuromarketing to Work on Your Website
Why Chipotle’s Customer Experience is Trouncing the Competition
Why is 37 Signals's Marketing so Captivating? It's the 'Narrative.'
Telltale Signs of a Lackluster Support Strategy
Creating Customers for Life: 50 Resources on Loyalty, Churn, and Customer Retention
Features Tell, but Benefits Sell
25 Unconventional Business Books that You Won't See on Most Bookshelves (But Should)
How to Build a Brand that Wins Over Customers’ Hearts and Wallets
Why Remote Teams Are the Future (and How to Make Them Work)
The Art of Creating a Magnetic Value Proposition
15 Customer Retention Strategies that Work
The Psychology of Color in Marketing and Branding
The New 4Ps of Marketing
7 Ways to Show Customers that You Care
10 Pricing Strategies that Can Drastically Improve Sales
15 Tips for Successfully Handling Customer Complaints
Why Steve Jobs Didn't Listen to His Customers
15 Customer Service Skills that Every Employee Needs
Don't Let Growth Hacking Ruin the Customer Experience
How to Make Hiring Less of a Headache
Why Were Opting Out of Opt-in Resources
Six Ways Remote Teams Can Crush Their To-Do Lists
Spare Me Your Platitudes — Customers Are Tired of Insincere Support
Customer Support is More Than Saying "I'm Sorry"
Sometimes Great Support Means Getting Out of Your Customers' Way
Giving Little Unexpected Extras
Support Teams: Stop Being Blinded by Faster Response Times
Phrases to Improve Every Support Interaction
Giving Your Customers a Peek Behind the Curtain
How to Write a Killer Knowledge Base Article
Can Better Customer Service Be Used to Increase Prices?
The Right (and Wrong) Way to Handle a Company Crisis
How to Handle 8 Challenging Customer Service Scenarios
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