Growth & Culture
Blog Author
Jesse Short
After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.
Posts by Jesse
Customer Service
15 Service Desk Software Options Every IT Team Should Consider
Growth & Culture
11 Cold Email Templates to Boost Your Response Rates
Customer Service
The 16 Best Customer Service Software Platforms for 2024
Customer Service
What is Knowledge Management? A Beginner’s Guide
Customer Service
Using AI for Email Writing: The 9 Best Tools
Growth & Culture
AI and Customer Experience: The Basics + 5 Tools to Try in 2024
Customer Service
How to Use AI for Live Chat + 5 Tools To Consider
Customer Service
7 Customer Service Resume Examples + Best Practices
Show 45 more posts
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