Be helpful 24/7 with Docs

Empower your customers to find answers when they need them with Docs: A knowledge base that works seamlessly with the help desk.

    • 8 Articles
  • Here's what we found for Getting Started
  • Getting Started: Reporting
  • Getting Started: Pricing

Why do you need a knowledge base?

Provide support at rocket speed

When all your best practices and FAQs are documented in a single place, your support team only needs to paste a link to answer complex questions.

Help customers help themselves

Most customers prefer to find answers before contacting support. Set them up for success with best-practice guides and training tutorials.

Optimize for search

More articles = more keywords. Custom domains help you rise through search rankings by pointing all Docs URLS to your domain.

Integrated with the Help Desk

Easily pop in links to Docs articles when you reply to customers, using the handy Docs search bar inside the conversation editor. 

Link to articles to from the Docs search bar

Built for collaboration

Collision detection alerts when someone on your team edits an article in real time, keeping team members from stepping on each other’s toes.

Help Scout - Docs collaboration
Docs collaboration zoom

Keep it on brand

Make each Docs site your own with several color and layout options, or add a custom CSS stylesheet to perfectly match your branding.

See What's Possible!
Docs theme - Apple
Docs theme - MashShare
Docs theme - GravityView
Docs Theme - J and G
Docs theme - Bold Type Tickets

Knowledge by numbers

Get data to improve the health of your knowledge base by monitoring visitor interaction, spotting top articles and categories, and flagging customer’s failed search terms in the Docs Report.

Docs Reporting
Docs Reporting zoom

Answers are only a click away

Provide help anywhere your customers need it with Beacon: a fully customizable embed form your customers can use to search your knowledge base from any page on your website.

Filtering report data
  1. Using Views to filter reporting data
  2. Understanding reports in Help Scout
  3. Reporting definitions and scenarios
  4. Reports: Productivity
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More to love about Docs

Keep it under wraps

Private collections can hold inside information for your team, like training documentation. Internal collections require a Help Scout login to access for max security. 

Manage multiple products or brands

Need a separate knowledge base for each product or brand in your company? You can add unlimited Docs sites and manage them from one login.

Help in any language

Translate your knowledge base sites from English into the language of your choice, or edit any default copy to better suit your brand’s voice. 

Hacker friendly

The Docs API includes the endpoints you need to custom tailor your Knowledge Base experience to suit a more specialized set of requirements.

Works on any device

Docs sites look great on any device: desktop, tablet or mobile. Your customers can find what they need no matter where they are.

Upload HTML, Markdown or Text

Create or upload new articles in the format of your choice.

Start your free 15 day trial

Better experience for your customers, fewer headaches for your team.
You’ll be set up in minutes.

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy