Scalable and personalized email support for teams.
A knowledge base for helping customers 24/7.
Customers can find answers without leaving your site.
With all your best practices and FAQs in a single place, you can answer complex questions with a single link.
A knowledge base provides your customers with instant answers and reduces your email inquiries.
Every Docs website has an auto-generated sitemap and configurable SEO options for each article.
The Docs search bar helps you quickly locate, review, and link to articles when replying to a customer. Knowledge base content is at your team's fingertips and you never have to leave the page.
Update articles without stepping on each other’s toes. When a team member edits a Docs article, collision detection alerts you in real-time.
Make each Docs site your own with several color and layout options. Want more customization? Go further with custom CSS to perfectly match your branding.
Docs Reporting helps you understand what your customers are searching for, what they're finding (and not finding), as well as what percentage of customers are still writing in for help after browsing.
Provide help anywhere your customers need it with Beacon: a fully
customizable embed form your customers can use to search your knowledge
base from any page on your website.
Private collections can hold inside information for your team, like training documentation.
Internal collections require a Help Scout login to access for max security.
Need a separate knowledge base for each product or brand in your company?
You can add unlimited Docs sites and manage them from one login.
Translate your knowledge base sites from English into the language
of your choice, or edit any default copy to better suit your brand’s voice.
The Docs API
includes the endpoints you need to custom tailor your
Knowledge Base experience to suit a more specialized set of requirements.
Docs sites look great on any device: desktop, tablet or mobile.
Your customers can find what they need no matter where they are.
Create or upload new articles in the format of your choice.
Better experience for your customers, fewer headaches for your team.
You’ll be set up in minutes.
Free training & 24-hour support
99.98% uptime the last 12 months
Serious about security & privacy