A help center designed for exploring

Docs has the power to turn your customers into product experts. And it seamlessly integrates with email and chat.

Works on any device

On desktop, tablet, or mobile, your customers can find what they need no matter where they are.

Built-in SSL

Every site includes SSL support for free, which gives your customers peace of mind.

Optimized for search

Your help center has an auto-generated sitemap and configurable SEO options for each article.

Sample Docs site: StarStuff

Create articles at
rocket speed

Anyone can create help content for customers with the Docs editor. Customize the categories, related articles, and SEO details all in one place.

Sample Docs article

The sky's the limit
with Beacon

Deliver answers and reduce support volume with Beacon. Customers won't even have to leave your website to find the right answer and keep moving forward.

Illustration: fireflies
Beacon: Article listBeacon: Single articleBeacon: Suggestions

Help your team soar

Docs is integrated with email and chat so that your team can provide comprehensive answers in less time.

Insert docs articles

Mission: Branded and Beautiful

In addition to a number of color and formatting options, you can customize every detail of your website with custom CSS.

Sample Docs sites

Reach new heights with actionable data

The Docs Report helps you understand what your customers are searching for, what they're finding (and not finding), and what percentage of customers still reach out to your support team.

Sample docs site: StarStuff
Visits

13,429

Articles Viewed per Visit

3

Search

27%

Browse

73%

Found an Answer

62%

Failed

38%

More Docs features worth discovering

Work together, fly faster

Built for collaboration, our Docs allow multiple teammates to update articles without worrying. When someone edits a Docs article, collision detection alerts you in real-time.

Keep it under wraps

Private collections can hold inside information for your team, like training documentation. To keep things secure, these collections require a Help Scout login.

Est-ce que je peux vous aider?

Translate your knowledge base sites from English into the language of your choice, or edit any default copy to better suit your brand’s voice.

Manage multiple universes

Need a separate knowledge base for each product or brand in your company? You can add unlimited Docs sites and manage them from one login.

To API infinity and beyond

The Docs API includes the endpoints you need to custom tailor your Knowledge Base experience to suit a more specialized set of requirements.

Upload HTML, Markdown, or Text

Create or upload new articles in the format of your choice.

Start your free 15-day trial

Discover a better way to talk with your customers. You'll be set up in minutes.

space class
planet planet planet

See Help Scout in action