On desktop, tablet, or mobile, your customers can find what they need no matter where they are.
Every site includes SSL support for free, which gives your customers peace of mind.
Your help center has an auto-generated sitemap and configurable SEO options for each article.
Anyone can create help content for customers with the Docs editor. Customize the categories, related articles, and SEO details all in one place.
Deliver answers and reduce support volume with Beacon. Customers won't even have to leave your website to find the right answer and keep moving forward.
Docs is integrated with email and chat so that your team can provide comprehensive answers in less time.
In addition to a number of color and formatting options, you can customize every detail of your website with custom CSS.
The Docs Report helps you understand what your customers are searching for, what they're finding (and not finding), and what percentage of customers still reach out to your support team.
Built for collaboration, our Docs allow multiple teammates to update articles without worrying. When someone edits a Docs article, collision detection alerts you in real-time.
Private collections can hold inside information for your team, like training documentation. To keep things secure, these collections require a Help Scout login.
Translate your knowledge base sites from English into the language of your choice, or edit any default copy to better suit your brand’s voice.
Need a separate knowledge base for each product or brand in your company? You can add unlimited Docs sites and manage them from one login.
The Docs API includes the endpoints you need to custom tailor your Knowledge Base experience to suit a more specialized set of requirements.
Create or upload new articles in the format of your choice.