When all your best practices and FAQs are documented in a single place, your support team
only needs to paste a link to answer complex questions.
Most customers prefer to find answers before contacting support.
Set them up for success with best-practice guides and training tutorials.
More articles = more keywords. Custom domains help you rise through
search rankings by pointing all Docs URLS to your domain.
Easily pop in links to Docs articles when you reply to customers,
using the handy Docs search bar inside the conversation editor.
Collision detection alerts when someone on your team edits an article in real time,
keeping team members from stepping on each other’s toes.
Make each Docs site your own with several color and layout options,
or add a custom CSS stylesheet to perfectly match your branding.
Get data to improve the health of your knowledge base by monitoring visitor interaction,
spotting top articles and categories, and flagging customer’s failed search terms
in the Docs Report.
Provide help anywhere your customers need it with Beacon: a fully
customizable embed form your customers can use to search your knowledge
base from any page on your website.
Private collections can hold inside information for your team, like training documentation.
Internal collections require a Help Scout login to access for max security.
Need a separate knowledge base for each product or brand in your company?
You can add unlimited Docs sites and manage them from one login.
Translate your knowledge base sites from English into the language
of your choice, or edit any default copy to better suit your brand’s voice.
The Docs API
includes the endpoints you need to custom tailor your
Knowledge Base experience to suit a more specialized set of requirements.
Docs sites look great on any device: desktop, tablet or mobile.
Your customers can find what they need no matter where they are.
Create or upload new articles in the format of your choice.
Better experience for your customers, fewer headaches for your team. You’ll be set up in minutes.