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Be helpful 24/7 with Docs
Empower your customers to find answers when they need them with Docs: A knowledge base that works seamlessly with your help desk.
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- Here's what we found for Getting Started
Why do you need a knowledge base?
Provide support at rocket speed
With all your best practices and FAQs in a single place, you can answer complex questions with a single link.
Help customers help themselves
A knowledge base provides your customers with instant answers and reduces your email inquiries.
Optimize for search
Every Docs website has an auto-generated sitemap and configurable SEO options for each article.
Easily link to articles when you reply to customers
The Docs search bar helps you quickly locate, review, and link to articles when replying to a customer. Knowledge base content is at your team's fingertips and you never have to leave the page.
Built for collaboration
Update articles without stepping on each other’s toes. When a team member edits a Docs article, collision detection alerts you in real-time.
Extend your brand presence
Make each Docs site your own with several color and layout options. Want more customization? Go further with custom CSS to perfectly match your branding.
See What's Possible!
Use data to improve the health of your knowledge base
Docs Reporting helps you understand what your customers are searching for, what they're finding (and not finding), as well as what percentage of customers are still writing in for help after browsing.
Help where your customers need it
Provide help anywhere your customers need it with Beacon: a fully customizable embed form your customers can use to search your knowledge base from any page on your website.
More to love about Docs
Keep it under wraps
Private collections can hold inside information for your team, like training documentation. Internal collections require a Help Scout login to access for max security.
Manage multiple products or brands
Need a separate knowledge base for each product or brand in your company? You can add unlimited Docs sites and manage them from one login.
Help in any language
Translate your knowledge base sites from English into the language of your choice, or edit any default copy to better suit your brand’s voice.Â
Hacker friendly
The Docs API includes the endpoints you need to custom tailor your Knowledge Base experience to suit a more specialized set of requirements.
Works on any device
Docs sites look great on any device: desktop, tablet or mobile. Your customers can find what they need no matter where they are.
Upload HTML, Markdown or Text
Create or upload new articles in the format of your choice.
Start your 15 day free trial
Better experience for your customers, fewer headaches for your team. You’ll be set up in minutes.