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Help Scout Classes

Free training from the Help Scout team.

Recurring Classes

Getting Started with Help Scout

New to Help Scout? Get a full tour of the app and get all your questions answered with one of our resident customer champions.

Advanced Classes

Recurring Classes

So, You're a New Admin

Learn how to get the most out of your Help Scout setup. We’ll cover everything from organizing with tags, to automating with workflows, getting the most from reports, and creating your first docs site.

Your resources, on your time.

Check out our jumpstart videos, in-depth Help Scout classes, and best practice deep dives to up your support game!

12:08
Product

Get a quick tour of Help Scout with this introduction video of the many features and benefits of bringing your team on Help Scout.

8:25
Product

Get a quick tour of Help Scout’s integrated knowledge base this introduction video. Empower your customers to find answers when they need them.

52:36
Product

Watch a Help Scout demo that’s all about tags. From best practices to in-depth examples, get the skinny on using tags for organizing, automating, and reporting.

50:57
Product

The ins and outs of workflows, with lots of examples to make your team more productive and keep you organized.

63:01
Product

Dig deeper into your reporting stats to discover opportunities to improve your metrics, service, and ROI.

31:32
Product

Uncover insights about your organization by using Help Scout Plus features like Custom Fields and Teams.

54:08
Product

Learn about our customers’ favorite integrations that keep their teams on the same page and set them up for success.

55:56
Product

We cover how to bring chat, Facebook Messenger, phone, and other channels into Help Scout to improve your customer experience.

29:35
Product

Find out how the new integration can improve your support and success efforts and keep your growth team in the loop.

25:39
Product

Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your JIRA issue tracking.

Support

Learn about the 4 stages of the customer support funnel and how you can improve customer experience at every level.

Support

Learn the “right” way to launch and manage live chat customer support

Support

We teamed up with experts in the space to discuss tips and best practices for switching to a new support help desk.

Support

Learn how to find and hire stellar support candidates in this 45-minute webinar hosted by Mat Patterson of Help Scout, Sarah Judd Welch of Loyal and Chase Clemons of Basecamp.

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