Check out our jumpstart videos, in-depth Help Scout classes, and best practice deep dives to up your support game!
Get a quick tour of Help Scout’s integrated knowledge base this introduction video. Empower your customers to find answers when they need them.
Watch Megan Chinburg, Help Scout's security lead, explain the steps we are taking to bring Help Scout into GDPR compliance for the May deadline.
The ins and outs of workflows, with lots of examples to make your team more productive and keep you organized.
Dig deeper into your reporting stats to discover opportunities to improve your metrics, service, and ROI.
Watch a Help Scout demo that’s all about tags. From best practices to in-depth examples, get the skinny on using tags for organizing, automating, and reporting.
What’s the easiest way to make your team more productive? We talk best practices for setting up a Docs site and Beacon to let your customers help themselves.
This is for you if you are still learning the ropes of your new role. Find out the best ways to optimize Help Scout for your team.
Uncover insights about your organization by using Help Scout Plus features like Custom Fields and Teams.
Learn about our customers’ favorite integrations that keep their teams on the same page and set them up for success.
We cover how to bring chat, Facebook Messenger, phone, and other channels into Help Scout to improve your customer experience.
Find out how the new integration can improve your support and success efforts and keep your growth team in the loop.
Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your Jira issue tracking.
Learn the strategies our Help Scout support team employs to work collaboratively in the queue, following a shared ownership model. With Abigail Phillips, Help Scout's Head of Support.
Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our 2.0 Mailbox API. Find out what's new in this release.
Join Thomas Hils and Andra Roston of Zapier, and Mo McKibbin of Help Scout, for a nuts and bolts live chat on using Zapier to deepen existing integrations.