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Keep Intercom. Use Help Scout, too.
Intercom is a great all-in-one marketing tool for startups. As your company grows, implementing Help Scout for support will give your team superpowers.
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Switching your support team to Help Scout gives you more control over reporting, automation, search, and so much more.
Instantly lower your support volume
Intercom chat can stretch even the most productive support teams. Help Scout self-service tools like Beacon make it possible to answer questions instantly, which means fewer messages and less strain on your support team.
What you can do with Beacon:
- Offer instant answers from your knowledge base
- Customize the text, color and format
- Suggest articles based on the page being viewed
- Auto-tag incoming requests by topic
- Include customer properties as a note
Best-in-class reporting
Go way beyond incoming volume and get deep insights on team performance, customer satisfaction, busiest time of day and response/resolution time.
Powerful automation
Help Scout builds on the event-based and time-based automation you can do in Intercom, and provides a number of other conditions you can use to manage conversations at scale.
Mutliple Mailboxes
Instead of one single queue of emails, in Help Scout you can create multiple mailboxes for each shared email address in your company, allowing teams to work seamlessly across departments, or manage several products/brands from a single account.
Get organized
Two features missing from Intercom are conversation tagging and custom fields. Use these tools to do powerful reporting and automation in just a couple of clicks.
Measure customer happiness
Intercom doesn’t offer Satisfaction Ratings, but Help Scout has them built-in. Use them to get quantitative feedback and reporting for your team.
Save time searching
Search across mailboxes, customers and your knowledge base to find information, and leverage filtering to create advanced queries in a jiffy.
Things you won’t miss from Intercom
- Realtime mailbox and conversation updates
- A great knowledge base tool
- Saved Replies
- Native iOS and Android mobile apps
- Integrations - Help Scout has 50+ of them
- Notes and @mentions
- Customer profiles and history
- Robust APIs & developer tools
What you should know
Importing
We don’t currently have an import for Intercom conversations or knowledge base (Educate) data. Let us know if that’s something you’d be interested in.
We’ve got your back
In addition to simple pricing, we offer 24x6 support, with response times under an hour. Need training and set-up help? We can do that — for free.
Want to see Help Scout in action?
Great, we’ve put together a brief tour for you below. For something more in-depth, check out our weekly classes.
Start your free 15 day trial
Better experience for your customers, fewer headaches for your team.
You’ll be set up in minutes.