See Help Scout in action Reserve my spot
Why choose Help Scout over Freshdesk?
Help Scout reduces complexity for agents while creating a delightful experience for customers.
Compare by Price
A more affordable alternative to Freshdesk, Help Scout delivers all the features including premium support. No contracts, no upsells, no surprises.
| 10 Users |
25 Users |
50 Users |
|
|---|---|---|---|
| Help Scout $20/User, Standard plan |
$200 /mo |
$500 /mo |
$1,000 /mo |
| Freshdesk $29/User, Garden plan |
$290 /mo |
$725 /mo |
$1,450 /mo |
| Annual Savings |
$1,080 /yr |
$2,700 /yr |
$5,400 /yr |
Manage everything in one place
You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.
Self-service your customers will love
Docs is comparable to Desk.com's knowledge base feature. You can create up to 5 knowledge base sites that work beautifully on any device.
Keep your finger on the pulse
Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.
Powerful features you need, without the clutter
A powerful help desk that fits in your pocket
Empower your team to collaborate anytime, anywhere. Help Scout for iPhone keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.
Help Scout Plus
Need a little more oomph?
We’ve got you covered. Help Scout Plus includes all the goodies you'll love about Help Scout, with even more features built for larger teams.
Learn MoreTrusted by 8,000+ businesses in over 140 countries
