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Michael Keenan

Michael is a SaaS Marketer and SEO living in Guadalajara, Mexico. Through storytelling and data-driven content, his focus is on providing valuable insight and advice on issues that prospects and customers care about most.

Posts by Michael

The 11 Best Kayako Alternatives for Customer Support in 2024
Customer Service
The 11 Best Kayako Alternatives for Customer Support in 2024
11 Best HubSpot Alternatives for Support, CRM, and Marketing
Customer Service
11 Best HubSpot Alternatives for Support, CRM, and Marketing
Ecommerce Live Chat: Why You Need It + 12 Top Tools
Growth & Culture
Ecommerce Live Chat: Why You Need It + 12 Top Tools
The 9 Best Email Collaboration Software Platforms
Customer Service
The 9 Best Email Collaboration Software Platforms
The 9 Best Gmelius Alternatives for Email Collaboration
Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
The 13 Best Intercom Alternatives for Customer Support in 2024
Customer Service
The 13 Best Intercom Alternatives for Customer Support in 2024
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Customer Service
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
How a Great Customer Experience Can Grow Your Bottom Line
Growth & Culture
How a Great Customer Experience Can Grow Your Bottom Line
How to Inspire, Measure, and Improve Customer Loyalty
Growth & Culture
How to Inspire, Measure, and Improve Customer Loyalty
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