Photo: Steph Lundberg

Blog Author

Steph Lundberg

Steph is a writer and fractional Customer Support leader and consultant. When she’s not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.

Posts by Steph

A New Paradigm: Rethinking 'The Customer Is Always Right'
Customer Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
101 Best Live Chat Response Examples for Customer Service
Customer Service
101 Best Live Chat Response Examples for Customer Service
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Growth & Culture
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Benefits of AI in Customer Service: 4 Ways AI Can Help
Customer Service
Benefits of AI in Customer Service: 4 Ways AI Can Help

Get our best content in your inbox

All the tips, stories, and resources you could ever need or want — straight to your email!

Your privacy matters! Help Scout only uses this info to send content and updates. You may unsubscribe anytime. View our privacy policy for more.

Discover the latest in...

Customer Service

View All Posts
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Customer Service Analytics: Understanding the Story Behind the Data
Leading Service
Customer Service Analytics: Understanding the Story Behind the Data
Building Skills for the Sport of Support
Leading Service
Building Skills for the Sport of Support
View All Posts

Growth & Culture

View All Posts
22 Impactful Customer Service Survey Questions to Ask in 2024
Customer Engagement
22 Impactful Customer Service Survey Questions to Ask in 2024
Why Customer Satisfaction is Important for Your Business
Customer Engagement
Why Customer Satisfaction is Important for Your Business
9 Customer Experience KPIs to Track for Better Business Outcomes
Customer Engagement
9 Customer Experience KPIs to Track for Better Business Outcomes
View All Posts

Inside Help Scout

View All Posts
Accessibility First is the New Mobile First
Engineering
Accessibility First is the New Mobile First
Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day TrialGet a Demo