Beacon keeps your customers on track.

Beacon is your company’s all-in-one customer companion. It can suggest relevant help content, offer live chat, and give customers instant access to their support history — all without leaving your site.

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Beacon is backed by Help Scout

Help Scout is a customer service platform built with your customers in mind. Forget ticket numbers and complicated portals. With Help Scout it’s just you and the customer. Happily ever after.

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Trusted by more than 8,000 businesses in 140 countries.

Meet our customers

“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Kristin, Head of Customer Support

Basecamp

“We use Salesforce and Jira. The nice thing is that it all connects really cleanly. I don't have to run and check these systems every 20 minutes for updates; the information is available for me in Help Scout.”

Hoon, Customer Support Pro

Zapier

“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”

Amy, VP of Customer Experience

TeamSnap

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A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

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