Simple calculator based on an annual survey of customer support professionals across companies, industries and the world.
Each year, Support Driven and Help Scout team up to survey customer support professionals about what they earn relative to their experience, company size, location, gender and other factors. We then analyze that survey data and publish this study and the accompanying salary calculator.
Over the years, the customer support salary study has become an indispensable data point in a broader and evolving discussion about the value of customer service work — a critical discussion to have, when companies are increasingly competing on customer experience, and support professionals have greater choices among employers who value their skills and compensate accordingly.
We continue to conduct and publish this study so that managers, employees and job seekers can have more informed conversations about compensation and professional development.