We all love email because it's simple and your customers know how to use it.
But sharing an inbox with your team presents several challenges.
Keeping your team on the same page requires a complicated web of Cc's, Bcc's & forwards.
Help Scout can notify you of virtually any activity via email. This keeps you in the loop without depending on Cc's, Bcc's or Forwards from your team. More about email integration →
There's no way to measure key metrics such as incoming volume and response time, or know which team members are doing a great job.
Help Scout provides beautiful reports that give insight into all your key service metrics. More about reports →
It's easy for two people to respond to the same customer by accident.
When a member of your team is looking at or replying to the same conversation you are on, Help Scout pops up a real-time notification.
If an email is marked as read it can slip through the cracks without a response.
Help Scout doesn't have read/unread messages. Email stays on top of your inbox until someone takes action, so nothing slips through the cracks.
When you forward an email to someone, there's no way to know if they responded to the customer.
You can quickly assign a conversation to a team member in Help Scout. You also have easy access to assigned emails so you can see what's still outstanding.
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Setup a mailbox in 4 minutes.
“We had Help Scout up and running in minutes, and we've never looked back.”Garrett Dimon, Sifter