Don't let another email
Slip Through the Cracks

We all love email because it's simple and your customers know how to use it.
But sharing an inbox with your team presents several challenges.

Have any of these things ever happened to you?

Problem

Keeping your team on the same page requires a complicated web of Cc's, Bcc's & forwards.

Help Scout's Solution

Help Scout can notify you of virtually any activity via email. This keeps you in the loop without depending on Cc's, Bcc's or Forwards from your team. More about email integration →

Problem

There's no way to measure key metrics such as incoming volume and response time, or know which team members are doing a great job.

Help Scout's Solution

Help Scout provides beautiful reports that give insight into all your key service metrics. More about reports →

Problem

It's easy for two people to respond to the same customer by accident.

Help Scout's Solution

When a member of your team is looking at or replying to the same conversation you are on, Help Scout pops up a real-time notification.

Problem

If an email is marked as read it can slip through the cracks without a response.

Help Scout's Solution

Help Scout doesn't have read/unread messages. Email stays on top of your inbox until someone takes action, so nothing slips through the cracks.

Problem

When you forward an email to someone, there's no way to know if they responded to the customer.

Help Scout's Solution

You can quickly assign a conversation to a team member in Help Scout. You also have easy access to assigned emails so you can see what's still outstanding.