Jira is now integrated with Help Scout!
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Scalable and personalized email support for teams.
A knowledge base for helping customers 24/7.
Customers can find answers without leaving your site.
Categorize conversations, monitor trends & trigger Workflows
Answer common customer questions in two clicks
Delegate and collaborate privately with a team member
When you respond to your customers from Help Scout, they receive a normal email. There's no ticket number to remember or customer portal to login to.
You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.
Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.
Empower your team to collaborate anytime, anywhere. Help Scout for iPhone and Android keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.
Better experience for your customers, fewer headaches for your team.
You’ll be set up in minutes.
Free training & 24-hour support
99.99% uptime the last 12 months
Serious about security & privacy
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