Move your shared inbox to Help Scout

Email management software designed to keep everyone on the same page

Nothing slips through the cracks

Help Scout TagsCollaborate with your group to categorize conversations, monitor trends & trigger Workflows with Tags

Tags

Categorize conversations, monitor trends & trigger Workflows

Help Scout Saved RepliesAnswer common customer service questions and keep messages personalized

Saved Replies

Answer common customer questions in two clicks

Help Scout Notes & DelegationAssign conversations and collaborate privately with your team using notes

Notes

Delegate and collaborate privately with a team member

Customer Support Software with a
Personal Touch

When you respond to your customers from Help Scout, they receive a normal email. There's no ticket number to remember or customer portal to login to.

Customer support with a personal touch

Manage everything in one place

You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.

Help Scout dashboard

Keep your finger on the pulse

Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.

Help Scout Reports

Customer Story

See how uses Help Scout

A powerful help desk that fits in your pocket

Empower your team to collaborate anytime, anywhere. Help Scout for iPhone keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.

Download the App

Start your free 15 day trial

Better experience for your customers, fewer headaches for your team.
You’ll be set up in minutes.

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy