Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!
See who is viewing or replying in real-time
Categorize conversations or trigger automations
Two-click access to your most common responses
@mention users in notes to collaborate privately
Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Better experience for your customers, fewer headaches for your team. You'll be set up in minutes.