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Move your shared inbox to Help Scout
Email management software designed to keep everyone on the same page
Nothing slips through the cracks
Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!
Collision Detection
See who is viewing or replying in real-time
Tagging
Categorize conversations or trigger automations
Saved Replies
Two-click access to your most common responses
Notes
@mention users in notes to collaborate privately
Customer support software with a personal touch
When you respond to your customers from Help Scout, they receive a normal email. There's no ticket number to remember or customer portal to login to.
Everything in one place
Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Keep your finger on the pulse
Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.
Everything you need in an email collaboration tool
A powerful help desk that fits in your pocket
Empower your team to collaborate anytime, anywhere. Help Scout for iPhone and Android keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.
Start your free 15-day trial
Better experience for your customers, fewer headaches for your team. You'll be set up in minutes.