Ever marked something as read by accident and the customer never got a reply? It can't happen in Help Scout.
Collaborate with private notes and delegate to others by assigning the conversation to them.
Duplicate replies are a thing of the past thanks to Help Scout's traffic cop feature.
Help Scout reports provide real-time insights about your activity and team.
Even if you've never talked to the customer before, their complete history is at your fingertips.
Help Scout looks and feels a lot like email, so newbies are up and running in 20 minutes.