Move your shared inbox to Help Scout

Email management software designed to keep everyone on the same page

Help Scout - Customer Support Software with a Personal Touch

Nothing slips through the cracks

Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!

Collision Detection

See who is viewing or replying in real-time


Categorize conversations or trigger automations

Saved Replies

Two-click access to your most common responses


@mention users in notes to collaborate privately

Help Scout conversation reply
Help Scout collision detection
Help Scout tags
Help Scout saved replies
Help Scout notes

Customer support software with a personal touch

When you respond to your customers from Help Scout, they receive a normal email. There's no ticket number to remember or customer portal to login to.

Customer support with a personal touch
Customer support with a personal touch

Everything in one place

Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.

Help Scout multiple mailboxes

Keep your finger on the pulse

Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.

More about reports

Help Scout - Conversation Report

Beacon is
more than chat.

Help content

​​Lead with relevant articles from Docs, so customers can find answers on their own.


No funny business! If your team isn’t available to chat, Beacon falls back to email.

Live chat

When your team is available, Beacon offers live chat and displays your place in line.

Customer portal

No more second-guessing! Customers can view and reply to previous conversations.

Help Scout for iOS
Help Scout for Android

A powerful help desk that fits in your pocket

Empower your team to collaborate anytime, anywhere. Help Scout for iPhone and Android keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.

Start your free 15-day trial

Better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

See Help Scout in action