The most delightful site
right within reach

Beacon is a messaging tool that makes it faster and easier for customers to get help. A more visible team and answers in-context? Now that’s what we call helpful.

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Pop-ups? More like power-ups

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Have help articles. Will travel.

Make your docs easy to browse anywhere, whether that’s on your site or in app. Those FAQs will get answered instantly instead of crowding your inbox.

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Live chat — no bots about it.

Give real-time real-life support with live chat. Behind the scenes, chats feed into your shared inbox which makes assigning and collaborating easy.

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Think outside of your inbox.

Get ahead with proactive messaging. Invite customers to chat, share important news, and start conversations. Not being a wallflower has its perks.

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It’s all about options

Guide customers down a self-service path, encourage visitors to chat, display email contact forms, or all of the above. With Beacon modes, you’ve got options.

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Customizations galore

Beacon is flexible and lets you create an on-brand messaging experience. Add your colors, your teammates, and more to spruce the place up.

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Turning on live chat via Beacon has helped us answer real-time questions from customers who are shopping on the website.

Hadas Look
Hadas Look

Director of Supply Chain Integrity

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We saw a 122% increase in Docs views using Beacon, which reduced our support volume by 58%. We’ve maintained a CSAT above 90 the entire time.

Eryn Chesney
Eryn Chesney

Manager of Customer Experience

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Customers who interact with our support team within their first three months are retained at a 26% higher rate.

Taylor Davis
Taylor Davis

Senior Director of CX

Get flexible without stretching resources

Small teams can make a bigger impact with an all-in-one messaging tool.

How Beacon Helps You Deliver Great Customer Service
Inside Help Scout
How Beacon Helps You Deliver Great Customer Service
How to Get Started Delivering Proactive Customer Service
Customer Service
How to Get Started Delivering Proactive Customer Service
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Inside Help Scout
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
How FlexJobs Engages Customers With Proactive Messages
Inside Help Scout
How FlexJobs Engages Customers With Proactive Messages

Get Started

Learn the platform in less than an hour.
Become a power user in less than a day.

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We’d love to show you the magic of Help Scout.

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