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Beacon is designed not only for a great customer experience, but also to provide your support team with actionable data so they can work efficiently.
With the suggestion feature, you can put articles front and center based on the page people are viewing. On a pricing page, you can suggest the Pricing FAQs.
Each topic you present in the contact form maps to a tag in Help Scout. Topics are 100% customizable and tags can trigger any number of Workflows in your help desk.
A couple lines of code can make a world of difference when you use the identify method. You can specify any custom value that helps the support team provide the right answer. In addition, Help Scout automatically includes location, search and device information.