See Help Scout in action Reserve my spot
Beacon provides help right where your customers need it.
Embed Beacon on your site and customers can find answers or contact your team without ever leaving the page.
Customize Beacon to feel like a part of your website
Pick your own colors & icons
Translate to other languages
Toggle the contact form & Docs search
Powerful features
Beacon provides your support team with actionable data so they can help customers faster. Plus, Beacons are responsive, so they'll look great on all mobile devices.
Suggest an article based on relevant content
With the suggestion feature, you can put articles front and center based on the page people are viewing. Plus, you can dynamically open an article from any link on your website.
Auto tag incoming requests using Topics
Each topic you present in the contact form maps to a tag in Help Scout. Topics are 100% customizable and tags can trigger any number of Workflows in your help desk.
HS.beacon.identify({
name: ‘Pete Maverick Mitchell’,
email: ‘maverick@topgun.com’,
‘age’ : 36,
location: ‘San Diego’
});
Give your support team super powers
A couple lines of code can make a world of difference when you use the identify method. You can specify any data that will be useful to the support team. Also, Help Scout automatically includes location, search and browser/device information.
Try Beacon for yourself
Click the icon on the bottom right of your screen to take Beacon for a spin.