Beacon provides help right where your customers need it.

Embed Beacon on your site and customers can find answers or contact your team without ever leaving the page.

Make it your own

In only a few minutes, Beacon can be customized to suit your specific needs and goals.

Customize Beacon to feel like a part of your website

Pick your own colors & icons

Translate to other languages

Toggle the contact form & Docs search

Powerful features

Beacon provides your support team with actionable data so they can help customers faster. Plus, Beacons are responsive, so they'll look great on all mobile devices.

Suggest an article based on relevant content

With the suggestion feature, you can put articles front and center based on the page people are viewing. On a pricing page, you can suggest the Pricing FAQs.

Auto tag incoming requests using Topics

Each topic you present in the contact form maps to a tag in Help Scout. Topics are 100% customizable and tags can trigger any number of Workflows in your help desk.

                  HS.beacon.identify({
                   name: ‘Pete Maverick Mitchell’,
                   email: ‘maverick@topgun.com’,
                   ‘age’ : 36,
                   location: ‘San Diego’
                  });
              

Give your support team super powers

A couple lines of code can make a world of difference when you use the identify method. You can specify any data that will be useful to the support team. Also, Help Scout automatically includes location, search and browser/device information.

Try Beacon for yourself

Click the icon on the bottom right of your screen to take Beacon for a spin.

Read the Developer Docs

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy