Help desk scale without the clutter
Stay productive without exposing customers to ticket numbers, portals or robotic emails.
Who says a personal touch doesn't scale?
Stay Organized with Workflows
Use workflows to filter emails, setup custom folders or automate actions quickly.More about Workflows
Prioritize and categorize conversations with TagsMore about Tags
Insert personalized responses to FAQ’s with saved replies.More about Saved Replies
Update conversations from your personal inbox, no login required.More about Email Integration
Collaborate with Your Team
Nothing slips through the cracks and everyone stays on the same page with Help Scout.
Reports enable you to monitor volume, optimize response time, see the most common customer questions and monitor employee performance.More about Reports
Notes & Delegation
Communicate internally by assigning conversations or adding private notes.See an Example
This unique feature prevents two people from sending duplicate replies to the customer.More about Traffic Cop
Manage separate products or companies in one account with multiple mailboxes.More about Mailboxes
Build Customer Relationships
Context is everything, so every customer has an editable profile that includes complete conversation history.More about Customer Profiles
Phone Calls & Voicemails
Keep track of customer phone calls and store voicemails all in one placeMore about Phone Conversations
Be helpful 24/7 with Docs
Empower customers to find answers on-demand with a full-featured knowledge base.
- Works Everywhere
- Integrated with the help desk
Extend & Integrate
Help Scout Apps
Apps are one-click integrations with other products, like live chat, CRM and more.View the Apps
Pull data from a third party source into the customer sidebar to maximize agent productivity.More about Custom Apps
Developers can build their own integration with Help Scout's read/write API.View the Docs
Extend & Integrate
Try Help Scout Free for 15 days.
No credit card required.
Setup a mailbox in 4 minutes.