Automate one or more actions with some basic if/then logic. There are endless ways Workflows can help your support team ...
"If the subject line contains invoice, assign the email to Julie and add the billing tag."
"For all conversations tagged issue-123, email the customer and close the conversation."
"If active conversations go 24 hours without a reply, add them to the Overdue folder."
Use them to categorize conversations, monitor trends & trigger Workflows
Answer common questions and keep the message personalized
Delegate and communicate privately with a team member
Every customer has an auto-populated, editable profile including their entire history with your company. It can even sync with your CRM.
Help Scout seamlessly integrates with services like Olark and Snap Engage so that every chat is automatically stored in the customer's profile.
50+ voicemail services are supported out of the box. Logging phone calls is quick and easy too.