Messages sent via Smooch are instantly available in Help Scout. And when you send a reply, instead of sending an email, the message is sent straight to the customer’s mobile device via Smooch. Two-way sync between both products means Help Scout stays invisible to your customers.
Smooch's "Whisper" feature allows you to send automated, targeted messages that look and feel like personal notes from members of your team. When customers reply, you can continue the conversation in Help Scout.