Why choose Help Scout over Freshdesk?

Help Scout reduces complexity for agents while creating a delightful experience for customers.

See how GRABCAD keeps 1 million engineers happy with Help Scout

Compare by Price

Help Scout has one plan that includes all features, including premium support. There are no contracts, upsells or upgrades.

10
Users
25
Users
50
Users
Help Scout

$15/User + Docs

$175
/mo
$400
/mo
$775
/mo
Freshdesk

$29/User, Garden Plan

$290
/mo
$725
/mo
$1,450
/mo
Annual
Savings
$1,380
/yr
$3,900
/yr
$8,100
/yr

Manage everything in one place

Your account can support several brands, products or departments. Each mailbox and Docs site has customizable settings.

Help Scout dashboard

Self-service your customers will love

Docs is comparable to the Freshdesk knowledge base. With Docs you can create up to 5 sites that look great on any device.

Help Scout Docs

Keep your finger on the pulse

Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.

Help Scout Reports

Trusted by over 4,000 businesses in 60+ countries