Why choose Help Scout over Freshdesk?

Help Scout reduces complexity for agents while creating a delightful experience for customers.

See how Grabcad keeps 1 million engineers happy with Help Scout

Compare by Price

A more affordable alternative to Freshdesk, Help Scout delivers all the features including premium support. No contracts, no upsells, no surprises.

Help Scout

$20/User, Standard plan


$29/User, Garden plan


Manage everything in one place

You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.

Help Scout dashboard

Self-service your customers will love

Docs is comparable to Desk.com's knowledge base feature. You can create up to 5 knowledge base sites that work beautifully on any device.

Help Scout Docs

Keep your finger on the pulse

Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.

Help Scout Reports

A powerful help desk that fits in your pocket

Empower your team to collaborate anytime, anywhere. Help Scout for iPhone keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.

Download the App

Help Scout Plus

Need a little more oomph?

We’ve got you covered. Help Scout Plus includes all the goodies you'll love about Help Scout, with even more features built for larger teams.

Learn More

Trusted by 7,000+ businesses in over 140 countries

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy