Jira is now integrated with Help Scout!
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Scalable and personalized email support for teams.
A knowledge base for helping customers 24/7.
Customers can find answers without leaving your site.
See how Grabcad keeps 1 million engineers happy with Help Scout
A more affordable alternative to Freshdesk, Help Scout delivers all the features including premium support. No contracts, no upsells, no surprises.
$20/User, Standard plan
$29/User, Garden plan
You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.
Docs is comparable to Desk.com's knowledge base feature. You can create up to 5 knowledge base sites that work beautifully on any device.
Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.
Empower your team to collaborate anytime, anywhere. Help Scout for iPhone keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.
We’ve got you covered. Help Scout Plus includes all the goodies you'll love about Help Scout, with even more features built for larger teams.
Free training & 24-hour support
99.99% uptime the last 12 months
Serious about security & privacy
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