Jira is now integrated with Help Scout!
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Scalable and personalized email support for teams.
A knowledge base for helping customers 24/7.
Customers can find answers without leaving your site.
Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!
See who is viewing or replying in real-time
Categorize conversations or trigger automations
Two-click access to your most common responses
Communicate privately with your teammates
Keeping it personal doesn’t mean doing everything by hand. Get repeatable tasks out of the way with workflows: a simple automation system based on if/then logic.
Measure team performance, spot trends to prevent issues, and monitor customer happiness … all without opening an Excel spreadsheet.
More about reports
Every customer has an auto-populated, editable profile including their entire history with your company. It can even sync with your CRM.
Help Scout seamlessly integrates with services like Olark and Snap Engage so that every chat is automatically stored in the customer's profile.
50+ voicemail services are supported out of the box. Logging phone calls is quick and easy too.
Give your customers a voice. It’s the closest you can get to knowing your customer’s true feelings without hiring a telepath.
Loop multiple teammates into customer Conversations without assigning to them.
Duplicate replies are a thing of the past with traffic cop, the ultimate in collision detection.
No mouse required! Help Scout can be used almost entirely via keyboard.
Help Scout has 50+ Integrations you can plug directly into your existing workflow. You can also leverage our extensive developer tools.
Extend your help desk’s presence, and empower your team to collaborate anytime, anywhere. Help Scout for iPhone and Android keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.
See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships.
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Help Scout Plus has all the same goodies you’ll love about Help Scout, but with advanced features to enhance reporting and people management.
Share the love (and workload) by delegating conversations to a team instead of a single person.
Require custom fields to keep your reporting data squeaky clean, and keep your team running smoothly with more accurate automation.
Add the whole team and pay only for the people that use Help Scout on a monthly basis. It’s one less thing you have to worry about.
Better experience for your customers, fewer headaches for your team. You’ll be set up on the help desk in minutes.
We're here to help you choose the right help desk, answer questions, & show you around Help Scout.
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99.99% uptime the last 12 months
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