Customers, not tickets

This is customer service as it should be. No tickets, no portals, it's just you and the customer, happily ever after.

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Designed for your customers

They will never know there's a powerful system organizing your team's communications 24/7. Emails from Help Scout are like emails from a friend.

Help Scout Mailbox

Everything in one place

All of your customer conversations — across different teams, email addresses and brands — are available in your account. Mailboxes keep it all organized. The more the merrier!

Help Scout Mailboxes

Collaborate with your team

Whether you have a team of 3 or 300, Help Scout keeps everyone on the same page, and nothing slips through the cracks.

Help Scout Notes

Private Notes

@mention others and collaborate to solve problems.

Help Scout Saved Replies

Saved Replies

Answer common questions perfectly, in only two clicks.

Help Scout Collision Detection

Collision detection

See who else is viewing or replying in real-time.

Help Scout Tags

Tagging

Categorize conversations for automation and reporting.

Help Scout Mailbox Interface
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Deliver a personal touch at scale

With Workflows, you can set up powerful automations that enable you to deliver great customer service in less time. All it takes is some simple if/then logic to get started.

Here’s just a few examples of what you can do with Workflows:

Automate actions

“If the subject contains Invoice, assign the conversation to Samantha and add the tag billing.”

IfSubject contains Invoice

Then Assign to Samantha and Add tag(s) billing

Send Bulk Replies

“If a conversation has the Outage tag, send an email to the customer and change the status to Closed.”

IfTag(s) is equal to Outage

Then Send an Email to the customer and Change Status Closed

Create Custom Folders

“If a conversation has not received a response within 24 hours, copy it to the Overdue folder.”

IfStatus is equal to Active and Customer Reply is not in the last 1 Day

Then Copy to Folder Overdue

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Help Scout Plus Plan

Growing is fun with Plus

Advanced reporting, improved collaboration, integrations with Salesforce, Jira and HubSpot — enjoy all of this and more on the Plus plan.

Learn more about Plus

Features your customer service team can't live without

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Phone, Chat, Email

You can manage phone, email and chat conversations all from a single mailbox.

75+ keyboard shortcuts

No mouse required! Help Scout can be used almost entirely from your keyboard.

Notifications

Stay in the loop with notifications in your email, browser, or on your mobile device.

Advanced Security

All plans include 2-factor auth, while the Company plan includes SSO/SAML and more.

Search

Find what you need with advanced filters, bulk actions, and quick views.

Customer Profiles

Update customer information and access conversation history across all mailboxes.

Satisfaction Ratings

Collect qualitative ratings and comments from customers so you can improve.

Developer Tools

With Custom Apps and the Mailbox API you can integrate Help Scout with your systems.

Get started with Help Scout

A better experience for your customers, fewer headaches for your team.
You'll be set up in minutes.

See Help Scout in action