Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Keeping it personal doesn’t mean doing everything by hand. Get repeatable tasks out of the way with workflows: a simple automation system based on if/then logic.
Every customer has an auto-populated, editable profile including their entire history with your company. It can even sync with your CRM.
Help Scout seamlessly integrates with services like Olark and Snap Engage so that every chat is automatically stored in the customer's profile.
50+ voicemail services are supported out of the box. Logging phone calls is quick and easy too.
Give your customers a voice. It’s the closest you can get to knowing your customer’s true feelings without hiring a telepath.
Help Scout plays nice with the Apps you already use and has well-documented APIs so developers can get their geek on.
Duplicate replies are a thing of the past with traffic cop, the ultimate in collision detection.
No mouse required! Help Scout can be used almost entirely via keyboard.
Share the love (and workload) by delegating conversations to a team instead of a single person.
Require custom fields to keep your reporting data squeaky clean, and keep your team running smoothly with more accurate automation.
Add the whole team and pay only for the people that use Help Scout on a monthly basis. It’s one less thing you have to worry about.