Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Keeping it personal doesn’t mean doing everything by hand. Get repeatable tasks out of the way with workflows: a simple automation system based on if/then logic.
Every customer has an auto-populated, editable profile including their entire history with your company. It can even sync with your CRM.
Help Scout seamlessly integrates with services like Olark and Snap Engage so that every chat is automatically stored in the customer's profile.
50+ voicemail services are supported out of the box. Logging phone calls is quick and easy too.