Help desk software, made more human

Ticket numbers, customer portals & robo-emails aren't a great way to build trust. Help Scout makes every customer interaction a personalized one.

Help Scout - Customer Support Software with a Personal Touch

Everything in one place

Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.

Help Scout multiple mailboxes

Love using your help desk

Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!

Collision Detection

See who is viewing or replying in real-time


Categorize conversations or trigger automations

Saved Replies

Two-click access to your most common responses


Communicate privately with your teammates

Help Scout conversation reply
Help Scout collision detection
Help Scout tags
Help Scout saved replies
Help Scout notes

Automate the grunt work

Keeping it personal doesn’t mean doing everything by hand. Get repeatable tasks out of the way with workflows: a simple automation system based on if/then logic.

Examples of what you can do with Workflows:

Automate actions
Send bulk replies
Create folders

Reports keep your finger on the pulse

Measure team performance, spot trends to prevent issues, and monitor customer happiness … all without opening an Excel spreadsheet.

More about reports

Help Scout - Conversation Report

Build relationships, not barriers

Every customer has an auto-populated, editable profile including their entire history with your company. It can even sync with your CRM.

  • Integrate Live Chat

    Help Scout seamlessly integrates with services like Olark and Snap Engage so that every chat is automatically stored in the customer's profile.

  • Phone Calls & Voicemails

    50+ voicemail services are supported out of the box. Logging phone calls is quick and easy too.

Help Scout customer profiles

A powerful help desk that fits in your pocket

Empower your team to collaborate anytime, anywhere. Help Scout for iPhone keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.

Download the App

More to love about the help desk

Customer Satisfaction Ratings

Give your customers a voice. It’s the closest you can get to knowing your customer’s true feelings without hiring a telepath.

40+ integrations

Help Scout plays nice with the Apps you already use and has well-documented APIs so developers can get their geek on.

Traffic Cop

Duplicate replies are a thing of the past with traffic cop, the ultimate in collision detection.

75+ keyboard shortcuts

No mouse required! Help Scout can be used almost entirely via keyboard.

Level up your support with Plus

Help Scout Plus has all the same goodies you’ll love about Help Scout, but with advanced features to enhance reporting and people management.


Share the love (and workload) by delegating conversations to a team instead of a single person.

Custom Fields

Require custom fields to keep your reporting data squeaky clean, and keep your team running smoothly with more accurate automation.

Inactive Users

Add the whole team and pay only for the people that use Help Scout on a monthly basis. It’s one less thing you have to worry about.

Start your free 15 day trial

Better experience for your customers, fewer headaches for your team.
You’ll be set up in minutes.

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy