Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Share the love (and workload) by delegating conversations to a team instead of a single person.
Require custom fields to keep your reporting data squeaky clean, and keep your team running smoothly with more accurate automation.
Add the whole team and pay only for the people that use Help Scout on a monthly basis. It’s one less thing you have to worry about.