See Help Scout in action Reserve my spot
Actionable customer service tips and ideas, delivered weekly.
Mathew Patterson•1 min read
Mathew Patterson•11 min read
Gregory Ciotti•7 min read
Mitchell Cox•5 min read
Lindsay Konsko•10 min read
Examples of common customer questions, requests and complaints and how you can respond for best results.
Smart, actionable customer service ideas, delivered weekly.
View all posts
How to make the most of your support tool
Support pros share their experiences working in customer service
A monthly video series for customer support pros
powered by Support Driven
Customer service tips, trends, and insights, organized by theme. Just hit play.
Learn how to select the right help desk for your team, how to evaluate the best customer sup...
6 posts • 2 authors
Learn and hone the essential skills for customer service and technical support professionals...
9 posts • 4 authors
Customer service starts well before your customer is talking to your support team. Improve y...
8 posts • 5 authors
Creating consistently excellent customer service takes more than just a great support team. ...
6 posts • 6 authors
September 28th, 20176:30pm BST
A new meetup for London's support and success community. The first topic is 'Measuring Success'.
October 6, 201711:00 AM EDT
Join the #zlocalremote channel in the Support Driven Slack for details of this remote supporter chat!
November 6-7, 2017
Join the Support Driven community in Atlanta and discuss the highs and lows of customer support with your fellow professionals.
Get HelpU delivered:
Join 76,547 subscribers & get great research delivered to your inbox each week.