Playlist

Customer Service Career

Creating a satisfying career path for customer service representatives takes careful thought. We’ve collected customer service books, résumé advice, self care guides and leadership advice to help you craft a satisfying support career.

11 posts 7 authors

01.

The Ultimate Guide to Building Your Career in Customer Support

What is the customer support career path? What tools and skills do you need to develop a successful career? We’ll show you in this customer support career guide.

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02.

The New Definition of Customer Support

The definition of customer support has changed over time, but today providing good customer support benefits both customers and the companies that provide it.

Emily Triplett Lentz 6 min read

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03.

Stop Defending Customer Support

Careers in customer service and support offer better salaries and carry more clout than ever before. Learn how to grow your career by elevating the profession itself.

Emily Triplett Lentz 5 min read

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04.

2017 Customer Support Salary Study

Latest customer support salary data showing what support pros earn by gender, location, across companies, industries and the world.

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05.

4 Ways to Find Meaningful Opportunities in Customer Support

To spot high-upside opportunities in customer service, be sure to use these 4 practical frameworks.

Gregory Ciotti 6 min read

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06.

Harsh Truths That Will Make You a Better Support Rep

Customer support isn’t all gifs and happiness. Greg shares a more realistic perspective on the difficult, important work of the customer service team.

Gregory Ciotti 7 min read

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07.

How to Recover After a Long Day of Support

Working in customer service can be emotionally exhausting. Giving support staff feedback sessions and time away from the queue can rebuild their resilience.

Paul Jun 8 min read

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08.

Customer Support People Need Care, Too

Customer support roles require a lot of resilience, even if you're completely in love with your job.

Alex Edwards 6 min read

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09.

Solving Problems Outside Your Domain

Sometimes, due to forces beyond your control, you have to solve customer problems that your product or site didn't create.

Mo McKibbin 6 min read

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10.

Growing a Successful and Rewarding Career in Customer Support

Believe it or not, there are exciting career paths in customer service and customer support that pay well and develop a variety of skill sets no other industry can offer.

Emily Triplett Lentz 8 min read

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11.

Writing the Perfect Customer Service Résumé Is Easier Than You Think

“Learn what customer service managers look for in a résumé and how to make yours stand out.”

Mathew Patterson 8 min read

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