Beacon is way more than chat.

Say farewell to overwhelming chat volume, staffing nightmares, and frustrated customers abandoned in chat windows. Ready to make your website more helpful?

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Happy customers,
fewer chats

Beacon puts your help content front and center so that customers stay on track. A quick “got it!” for them is one less chat for your team.

Beacon: Instant Answers

Lead with instant answers

You can recommend articles based on the page customers are viewing, so they don't even have to search.

Beacon: Self Help

Self-help is fun now

Browsing articles is easy, and customers never have to leave the page.

Beacon: Escalation

Easy Escalation

When customers can’t find an answer, help from a real person is just a couple clicks away.

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"Beacon allows our customers to chat or email in, but most importantly provides them direct access to Docs because we want to offer them self-help before reaching out."
— Ashley, Customer Support Specialist at TeamSnap

Don't leave customers hanging

Great experiences happen when you set the right expectations. That's why Beacon never shows a chat window unless someone is available to help.

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

Everything in one place

Beacon is baked right into your Help Scout Mailbox. No switching tools or opening tabs—chats are only a click away.

See Help Scout in action