Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.
Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.
When chat is available, customers can reach out using the channel that works best for them.
Help Bot won't waste your customer's time. It's only there to connect you with a real person.
"The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs — it's just you and the customer solving a problem."— Joey Blanco, Zapier
Let’s face it: new software can be scary. Our friendly team of customer champions is committed to helping you succeed at every step.