More aha!
Less uggh.

Help Scout empowers over 8,000 customer-centric businesses with tools that make every interaction more human and helpful.

Illustration: meeting

Messaging

Look and feel matters

Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.

More about the help desk

Email from a human
Application screen: Docs

Docs

Make impressive help docs in minutes

Anyone on your team can build out articles that answer common customer questions. Make Docs public or private—it’s all in your control.

More about Docs

Illustration: a rack of clothes

Chat

Connect with customers

Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.

More about Beacon

Beacon: article

Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.

Beacon: chat

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

Illustration: Shoes
Application screen: Reporting

Reporting

Look smarter in meetings

Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.

More about Reporting

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"The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs — it's just you and the customer solving a problem."
— Joey Blanco, Zapier

Support

We've got your back

Let’s face it: new software can be scary. Our friendly team of customer champions is committed to helping you succeed at every step.

Integrations

Connect Help Scout with all the things

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

See Help Scout in action