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gets to inbox zero with Help Scout.

A help desk without the headache

Help Scout works like email, there's no training manual.

No ticket numbers

No Ticket Numbers

No templates to customize

No Templates to Customize

No coding to learn

No Coding to Learn

Keep all your ducks in a row


Use them to keep on top of new trends

Saved Replies

Save time answering common questions


Privately communicate with team members

All your shared inboxes in one place

Manage your company's catch-all mailboxes from a single Help Scout account

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Help Scout dashboard

Complete customer history at your fingertips

Your customer's profile, conversation history and previous orders are right where you need them.

Help Scout sidebar

Goodbye guesswork

Help Scout’s reports give you the lowdown on volume, responsiveness and team efficiency

Traffic Cop

Kiss duplicate replies goodbye. Traffic cop steps in if two people respond to the same message.

Phone calls & Voicemails

Use one of 50+ voicemail services right out of the box. It’s super easy to log phone calls too.

Integrate live chat

Help Scout works with services like Olark and Snap Engage so every chat is automatically stored in the customer’s profile.

Auto reply

Create a confirmation message that is sent to customers as soon as their email is received.

Join these amazing online retailers that love their customers with Help Scout

Free training & 24-hour support

99.99% uptime the last 12 months

Serious about security & privacy