Help Scout works like email, there's no training manual.
Use them to keep on top of new trends
Save time answering common questions
Privately communicate with team members
Manage your shared inboxes from a single Help Scout account
Your customer's profile, conversation history and previous orders are right where you need them.
Help Scout’s reports give you the lowdown on volume, responsiveness and team efficiency
Kiss duplicate replies goodbye. Traffic cop steps in if two people respond to the same message.
Use one of 50+ voicemail services right out of the box. It’s super easy to log phone calls too.
Help Scout works with services like Olark and Snap Engage so every chat is automatically stored in the customer’s profile.
Create a confirmation message that is sent to customers as soon as their email is received.