Help Scout + AI = Better Customer Support
Watch the webinar to learn how and why Help Scout’s new AI features will help you deliver better service to your customers.
Hosted by:
Nick Francis
Founder & CEO
Hosted by:
Nick Francis
Founder & CEO
After years of potential without a lot of practicality, AI has launched into a new phase.
The webinar we hosted on July 12th at 4:00 PM (ET) covered how the arrival of accessible large language models changed our perspective on AI in customer service and led to the development of new, AI-powered Help Scout features designed to augment, not replace your customer service team. The webinar was presented by Help Scout's CEO, Nick Francis, along with customer service educator, Mathew Patterson, and customer champion, Alison Groves.
In this webinar, you’ll learn:
How Help Scout has investigated AI over the years, and why LLMs and ChatGPT changed everything.
The internal experimentation that led to new AI features, and why we think you’ll love them.
A sneak peek at using Help Scout's new features, AI summarize and AI assist.
A heads up on what’s coming next.
Nick Francis
Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.
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