Help Scout Webinars

Educational Webinars from the Help Scout team and experts in the customer service industry.

Explore recent webinars

Check out our jumpstart videos, in-depth Help Scout webinars, and best practice deep dives to up your support game!

Customer Experience

Building a Customer Support Funnel

Learn about the 4 stages of the customer support funnel and how you can improve customer experience at every level.

Molly Wojcik
Heidi Craun
Mat Patterson
59:25 Building a Customer Support Funnel
Customer Experience

Best Practices for Adding Live Chat Support

Learn the “right” way to launch and manage live chat customer support.

Mat Patterson
Karl Pawlewicz
Denise Twum
55:41 Best Practices for Adding Live Chat Support
Help Desk

Switching Help Desks Without the Headaches

We teamed up with experts in the space to discuss tips and best practices for switching to a new support help desk.

Mat Patterson
Katie Harlowe
Justin Rochell
39:40 Switching Help Desks Without the Headaches
Business and Brand

How to Hire the Best Customer Support Team

Learn how to find and hire stellar support candidates in this 45-minute webinar hosted by Mat Patterson of Help Scout, Sarah Judd Welch of Loyal and Chase Clemons of Basecamp.

Chase Clemons
Sarah Welch
Mat Patterson
56:25 How to Hire the Best Customer Support Team
Business and Brand

How to Use Customer Service to Stand Out from the Competition

Join Shep Hyken, customer service and experience expert, and Nick Francis, CEO of Help Scout, as they discuss the role of support teams and departments in creating consistently great customer experiences.

Nick Francis
Shep Hyken
31:14 How to Use Customer Service to Stand Out from the Competition
Customer Service

How to Quickly Scale Your Customer Service

Join Katherine Pan of Kickstarter, Veronica Armstrong of Lovepop, and Mat Patterson of Help Scout to learn about the best practices for delivering exceptional customer service at scale.

Veronica Armstrong
Katherine Pan
Mat Patterson
60:51 How to Quickly Scale Your Customer Service
Customer Experience

Deliver Exceptional Service During the Seasonal Rush

Join Adrian Swinscoe, customer experience consultant and expert, and Nick Francis, CEO of Help Scout, for a chat on preparing for your busiest customer service periods.

Nick Francis
Adrian Swinscoe
35:25 Deliver Exceptional Service During the Seasonal Rush
Help Desk

Q&A: Switching from Salesforce Desk.com to Help Scout

Join us for an interview on making the switch from Desk.com to Help Scout with Rhoda Meek, Customer Service Director at Olark.

Tim Thyme
Rhoda Meek
38:27 Q&A: Switching from Salesforce Desk.com to Help Scout
Help Desk

Easy Automation for Busy Support Teams

Join Thomas Hils and Andra Roston of Zapier, and Mo McKibbin of Help Scout, for a nuts and bolts live chat on using Zapier to deepen existing integrations.

Thomas Hils
Andra Roston
Mo Mckibben
42:41 Easy Automation for Busy Support Teams
Customer Service

Customer Service Reporting with Real Impact

Join Chase Clemons of Basecamp and Nick Francis, CEO of Help Scout, for a live chat on how support teams can be more effective in their reporting.

Nick Francis
Chase Clemons
34:20 Customer Service Reporting with Real Impact
Business and Brand

The Art of Customer Loyalty in a Subscription Business

Join Krista Atwell from Dollar Shave Club, and Mat Patterson of Help Scout, for a chat on customer loyalty tactics for creating return customers.

Krista Atwell
Mat Patterson
54:00 The Art of Customer Loyalty in a Subscription Business
Business and Brand

Can’t Buy Me Love: Taking Customer Service Beyond Satisfaction

Join Antonio King from Shinesty, Michael Labrecque-Jessen from Trello, and Mat Patterson of Help Scout, for a chat on creating customer connections that go beyond 'good enough'.

Antonio King
Michael Labrecque-Jessen
Mat Patterson
55:48 Can’t Buy Me Love: Taking Customer Service Beyond Satisfaction
Customer Service

The Right Kind of Self-Service

Join Jeff Toister customer service author, and Nick Francis, CEO of Help Scout, for a live discussion on the roles of self-service and humans in customer-centered companies.

Nick Francis
Jeff Toister
36:24 The Right Kind of Self-Service
Customer Service

Working Successfully in a Collaborative Support Model

Abigail Phillips, Head of Support at Help Scout, and Nancy Baron, Customer Success Coach at Help Scout, discuss the best way to successfully help customers in a collaborative support model.

Abigail Phillips
Nancy Baron
61:23 Working Successfully in a Collaborative Support Model
Business and Brand

Turning Customer Conversations into Actionable Product Insights

Join Mary Jantsch of Tuff, Jake Bartlett of Atlassian StatusPage, and Mat Patterson, Customer Service Evangelist at Help Scout, as they discuss the best ways to track, collect, and deliver customer feedback to improve product decisions.

Mary Jantsch
Jake Bartlett
Mat Patterson
57:24 Turning Customer Conversations into Actionable Product Insights
Customer Experience

Reduce your support load through better product writing

Join Sara Culver, Senior Manager, Product Writing at Slack, Carlee Potter, Head of Technical Writing at Campaign Monitor, and Mathew Patterson, Customer Evangelist at Help Scout, for a live chat on the value of product writing, and how to make every word count.

Sara Culver
Carlee Potter
Mat Patterson
57:01 Reduce your support load through better product writing

Recurring Live Classes

If you're new to Help Scout, join us for a full tour of the app. We'll go through the basics to set you up for success in our free demo, so bring your questions!

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