If you work, or aspire to work collaboratively with your team, sharing ownership for handling customer conversations, this webinar is for you. We’ll be talking to Abigail Phillips, Head of Help Scout Support, about how her team works together to improve the customer experience.
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Check out our jumpstart videos, in-depth Help Scout webinars, and best practice deep dives to up your support game!
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We teamed up with experts in the space to discuss tips and best practices for switching to a new support help desk.
Learn how to find and hire stellar support candidates in this 45-minute webinar hosted by Mat Patterson of Help Scout, Sarah Judd Welch of Loyal and Chase Clemons of Basecamp.
Join Shep Hyken, customer service and experience expert, and Nick Francis, CEO of Help Scout, as they discuss the role of support teams and departments in creating consistently great customer experiences.
Join Katherine Pan of Kickstarter, Veronica Armstrong of Lovepop, and Mat Patterson of Help Scout to learn about the best practices for delivering exceptional customer service at scale.
Join Adrian Swinscoe, customer experience consultant and expert, and Nick Francis, CEO of Help Scout, for a chat on preparing for your busiest customer service periods.
Join us for an interview on making the switch from Desk.com to Help Scout with Rhoda Meek, Customer Service Director at Olark.
Join Thomas Hils and Andra Roston of Zapier, and Mo McKibbin of Help Scout, for a nuts and bolts live chat on using Zapier to deepen existing integrations.
Join Chase Clemons of Basecamp and Nick Francis, CEO of Help Scout, for a live chat on how support teams can be more effective in their reporting.
Join Krista Atwell from Dollar Shave Club, and Mat Patterson of Help Scout, for a chat on customer loyalty tactics for creating return customers.
Join Antonio King from Shinesty, Michael Labrecque-Jessen from Trello, and Mat Patterson of Help Scout, for a chat on creating customer connections that go beyond 'good enough'.
Join Jeff Toister customer service author, and Nick Francis, CEO of Help Scout, for a live discussion on the roles of self-service and humans in customer-centered companies.
If you're new to Help Scout, join us for a full tour of the app. We'll go through the basics to set you up for success in our free demo, so bring your questions!