In the early days, it’s easy to keep a close eye on all your customer interactions, but it’s not long before that becomes impossible. You need to find a more scalable way to measure and maintain your customer service quality. The good news is that our panellists have been there, and done that.
Join Beth Trame, Customer Experience Manager at Google Hire, Shervin Talieh, Founder and CEO at PartnerHero and Aprikot.io, and Mathew Patterson, Customer Evangelist at Help Scout, for a live chat on how to tell if you’re really doing support well.
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Check out our jumpstart videos, in-depth Help Scout webinars, and best practice deep dives to up your support game!
Learn about the 4 stages of the customer support funnel and how you can improve customer experience at every level.
Learn the “right” way to launch and manage live chat customer support.
We teamed up with experts in the space to discuss tips and best practices for switching to a new support help desk.
Learn how to find and hire stellar support candidates in this 45-minute webinar hosted by Mat Patterson of Help Scout, Sarah Judd Welch of Loyal and Chase Clemons of Basecamp.
Join Shep Hyken, customer service and experience expert, and Nick Francis, CEO of Help Scout, as they discuss the role of support teams and departments in creating consistently great customer experiences.
Join Katherine Pan of Kickstarter, Veronica Armstrong of Lovepop, and Mat Patterson of Help Scout to learn about the best practices for delivering exceptional customer service at scale.
Join Adrian Swinscoe, customer experience consultant and expert, and Nick Francis, CEO of Help Scout, for a chat on preparing for your busiest customer service periods.
Join us for an interview on making the switch from Desk.com to Help Scout with Rhoda Meek, Customer Service Director at Olark.
Join Thomas Hils and Andra Roston of Zapier, and Mo McKibbin of Help Scout, for a nuts and bolts live chat on using Zapier to deepen existing integrations.
Join Chase Clemons of Basecamp and Nick Francis, CEO of Help Scout, for a live chat on how support teams can be more effective in their reporting.
Join Krista Atwell from Dollar Shave Club, and Mat Patterson of Help Scout, for a chat on customer loyalty tactics for creating return customers.
Join Antonio King from Shinesty, Michael Labrecque-Jessen from Trello, and Mat Patterson of Help Scout, for a chat on creating customer connections that go beyond 'good enough'.
Join Jeff Toister customer service author, and Nick Francis, CEO of Help Scout, for a live discussion on the roles of self-service and humans in customer-centered companies.
Abigail Phillips, Head of Support at Help Scout, and Nancy Baron, Customer Success Coach at Help Scout, discuss the best way to successfully help customers in a collaborative support model.
Join Mary Jantsch of Tuff, Jake Bartlett of Atlassian StatusPage, and Mat Patterson, Customer Service Evangelist at Help Scout, as they discuss the best ways to track, collect, and deliver customer feedback to improve product decisions.
Join Sara Culver, Senior Manager, Product Writing at Slack, Carlee Potter, Head of Technical Writing at Campaign Monitor, and Mathew Patterson, Customer Evangelist at Help Scout, for a live chat on the value of product writing, and how to make every word count.
If you're new to Help Scout, join us for a full tour of the app. We'll go through the basics to set you up for success in our free demo, so bring your questions!