How can your company stand out in a market full of people doing pretty much the same things as you? Technology used to be a key differentiator, but is now easily accessible to almost everyone. The greatest opportunity to be sustainably different from your competition is customer experience.
Join Shep Hyken, customer service and experience expert, and Nick Francis, CEO of Help Scout, as they discuss the role of support teams and departments in creating consistently great customer experiences.
What you'll learn:
The quality of your customer service will never exceed the quality of the people providing it. Learn how to build, grow, and train a world-class team.
We'll also send you new essays every week, unsubscribe anytime