How does Help Scout compare to Zendesk?

Help Scout vs. Zendesk

Help Scout Isn't for Enterprises

Zendesk is an excellent help desk for enterprises, but a typical business doesn't need the various portals and customization options.

Help Scout keeps teams up to 100 users as productive as ever. Fewer bells & whistles make it more affordable and easier to train new employees.

A Different Approach

Most help desks are designed to reduce support costs and reduce touch points, which can be very frustrating for customers.

Help Scout is designed to help your company build customer loyalty (not get them out of your hair) and deliver a personal touch every single time, at scale.

Help Desk Efficiency Without the Headaches


Imagine Zendesk's triggers, macros, automations and views in one seamless feature. We call it Workflows.

Invisible to Customers

A great help desk is one your customers don't have to use. To the customer, it's just a personal email.

Simple Setup / Training

Fewer bells and whistles make training a breeze, and we'll help you get up and running free of charge.

Multi-Mailbox Support

If you manage multiple email addresses, Help Scout has clear separation and permissions for each.

Keep your history, import your Zendesk

With the Zendesk Import App, you can punch in a few details and seamlessly import your ticket and customer history into Help Scout.

Import Your Zendesk into Help Scout

Save Thousands Annually

Help Scout costs $15/user/month and you can add Docs (a knowledge base) for $25/month. There are no price tiers, customization fees or annual contracts.

No Plan-Based Support Tiers

Help Scout offers great chat/phone/email support for every plan, even the Free one. Need training or setup help? That's free too.

10 Users25 Users

Help Scout $175/mo $400/mo
Zendesk $590+/mo $1,470+/mo
Annual Savings $4,980 $12,840

Help Scout price includes Docs ($25/mo.), Zendesk price based on the Plus plan

“I hope Help Scout is used by everyone. It’s really a miracle. There’s nothing zen about Zendesk.”- Adam Stone,
“We LOVE Help Scout! We switched from Zendesk and it’s one of the best operational moves we’ve made.”- Melissa Pickering,
“We looked at Zendesk, but it’s way too complex for our team of 7. Help Scout is exactly what we’re looking for. Absolutely loving it!”- Darren Sproats, The Lad Website Services
“Love it guys. We’re migrating from Zendesk ... this rocks.”- Alex Cook,