Why choose Help Scout over Zendesk?

Help Scout reduces complexity and process for agents while creating a more delightful experience for customers.

See how GRABCAD keeps 1 million engineers happy with Help Scout

Compare by Price

With Help Scout you get all the features, including premium support, all for one price. There are no contracts, upsells or upgrades.

10
Users
25
Users
50
Users
Help Scout

$15/User + Docs

$175
/mo
$400
/mo
$775
/mo
Zendesk

$69/User, Plus Plan

$690
/mo
$1,725
/mo
$3,450
/mo
Annual
Savings
$6,180
/yr
$15,900
/yr
$32,100
/yr

Manage everything in one place

You can support several brands, products or email addresses from a single account. Each mailbox has unique permissions, settings and folders.

Help Scout dashboard

Self-service your customers will love

Docs is comparable to Help Center. With Docs you can create up to 5 knowledge base sites so customers can find answers from any device.

Help Scout Docs

Keep your finger on the pulse

Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.

Help Scout Reports

Import all your Zendesk data

When you are ready to evaluate Help Scout, use the Zendesk import tool to pull in your customers, ticket history and Help Center articles. It's automated, there's no cost and no need to involve your IT department.

This article outlines the specifics

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