Why choose Help Scout over Zendesk?

Help Scout reduces complexity and process for agents while creating a more delightful experience for customers.

See how Grabcad keeps 1 million engineers happy with Help Scout

Compare by Price

A more affordable alternative to Zendesk, Help Scout delivers all the features including premium support. No contracts, no upsells, no surprises.

Help Scout

$20/User, Standard plan


$59/User, Professional plan


Manage everything in one place

You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.

Help Scout dashboard

Self-service your customers will love

Docs is comparable to Desk.com's knowledge base feature. You can create up to 5 knowledge base sites that work beautifully on any device.

Help Scout Docs

Keep your finger on the pulse

Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.

Help Scout Reports

Import all your Zendesk data

When you are ready to evaluate Help Scout, use the Zendesk import tool to pull in your customers, ticket history and Help Center articles. It's automated, there's no cost and no need to involve your IT department.

This article outlines the specifics

A powerful help desk that fits in your pocket

Empower your team to collaborate anytime, anywhere. Help Scout for iPhone keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.

Download the App

Help Scout Plus

Need a little more oomph?

We’ve got you covered. Help Scout Plus includes all the goodies you'll love about Help Scout, with even more features built for larger teams.

Learn More

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