Cumbersome user permissions, clunky customer portals, and complex ticketing systems all take time to learn. Help Scout gives you back that time by reducing help desk setup complexity, so you can focus on your customers.
See how Grabcad keeps 1 million engineers happy with Help Scout
Compare by Price
A more affordable alternative to Zendesk for companies at all stages and sizes. Help Scout delivers all the features, plus premium 24x6 support with a 30-minute average response time. There are no contracts and no surprises.
$20/User, Standard plan
$59/User, Professional plan
Import all your Zendesk data at no cost
When you’re ready to evaluate Help Scout, the Zendesk import tool lets you import your entire ticket history, including customer profiles, and Help Center articles from Zendesk into Help Scout. It’s automated, free, and can be done without your IT department.
You only need an email address to create your first mailbox. Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Reporting that Scales
Unlike Zendesk, Help Scout offers reporting capabilities on every plan, making it easy for you and your team to immediately derive insights on team performance. Use reports to identify trends, recurring questions, and feedback on customer support.
We’ve got you covered. Upgrading to Help Scout Plus equips your team with advanced features, like enhanced reporting, unlimited teams, unlimited custom fields, and a dedicated customer development manager.
Docs lets you easily create up to 5 knowledge base sites that work beautifully on any device. Docs integrates directly with Help Scout, so you can quickly locate and send answers from your knowledge base to your customer, without ever leaving your page.