Photo: Mathew Patterson

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Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Mathew

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The Supportive: A Series for Service Professionals
Customer Service
The Supportive: A Series for Service Professionals
How to Hire for Customer Service: A Step-by-Step Guide
Customer Service
How to Hire for Customer Service: A Step-by-Step Guide
Catch Me if You Can
Customer Service
Catch Me if You Can
8 Ways for Support Teams to Use the Time That AI Saves
Customer Service
8 Ways for Support Teams to Use the Time That AI Saves
First Impressions Last
Customer Service
First Impressions Last
The AI-Enhanced Support Team of the Future
Customer Service
The AI-Enhanced Support Team of the Future
The Name of the Rose
Customer Service
The Name of the Rose
When Support Teams are Blamed for Product Problems
Customer Service
When Support Teams are Blamed for Product Problems
Navigating a Support Career in an AI-Powered World
Customer Service
Navigating a Support Career in an AI-Powered World
A Very Help Scout Thanksgiving
Customer Service
A Very Help Scout Thanksgiving
Navigating Product Changes in SaaS Support
Customer Service
Navigating Product Changes in SaaS Support
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