Choosing help desk software can feel like a daunting task. This guide will help you pick the right one for your company.
Mathew Patterson • 10 min read
If you’re implementing a new help desk, or optimizing your existing setup, follow this checklist to ensure it goes smoothly for your customers and your team.
Mathew Patterson • 5 min read
Switching to a new help desk can be tricky, but it’s a chance to organize your support department and step up your customer service game.
Mathew Patterson • 8 min read
No help desk can truly be a one-size-fits-all solution. Take an inside look at the tools these 5 support teams use to do their jobs.
Emily Triplett Lentz • 9 min read
A comprehensive list of customer service tools and resources for support professionals to build on their knowledge and connect with others in the field.
Emily Triplett Lentz • 8 min read
Switching help desks can be a real pain, but it’s also an opportunity to improve your support team’s processes, get rid of clutter, and create new habits that make your life easier.
Mathew Patterson • 6 min read
Join us for a live interview on making the switch from Desk.com to Help Scout
• 1 min read
Improve the efficiency of your help desk by integrating your help desk with other apps and services.
Davida Fernandez • 1 min read