How to Quickly Scale Your Customer Service


Winning the business lottery and rocketing into success is every company’s dream, but are you ready to scale your customer service to meet your new demand?

The last thing you want to do after gaining a huge new customer base is to let them down. Join Katherine Pan of Kickstarter, Veronica Armstrong of Lovepop, and Mat Patterson of Help Scout to learn about the best practices for delivering exceptional customer service at scale.

What you’ll learn:

  • The resources you’ll need in advance
  • How to set your team up for success
  • Hiring the best team to manage a support upsurge
  • How to handle tough customer conversations if/when a mistake is made

Download the Guide to Hiring Your Customer Support Dream Team

Get a Help Scout Resource

The quality of your customer service will never exceed the quality of the people providing it. Learn how to build, grow, and train a world-class team.

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