Playlist

Automating Like a Human

Don’t replace your team with robots - help them become superhuman! Automation works best when you use it to enrich, not replace, human-to-human experiences.

11 posts 8 authors

01.

Scaling Customer Service on a Growing Team

You've got great customer service, but how do ensure quality as your company grows? Growth brings challenges you need to prepare for.

Mathew Patterson 8 min read

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02.

Outsourcing Support the Right Way

Have you dismissed outsourcing for customer support? Learn how outsourcing could help you take your service to new heights.

Mathew Patterson 11 min read

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03.

Save Time With Saved Replies

Use saved replies to reduce repeat tasks by creating templates you can use for common customer support queries.

Carmel Granahan 2 min read

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04.

Automating Like a Human

Automation shouldn't be the harbinger of robotic support. Here's how to use automated workflows to enrich the human-to-human experience.

Mo McKibbin 8 min read

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05.

Why Knowledge Bases Matter

You can provide great customer service without a help desk, but nothing replaces a well-written and architected knowledge base.

Mathew Patterson 1 min read

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06.

3 Simple Automations That Free Your Support Team From Tedious Tasks

Use these simple automations to tick off tedious tasks and free up your time for more strategic work.

Kim Kadiyala 5 min read

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07.

How to Win with Automation (Hint: It’s Not Chasing Efficiency)

The key to winning in the era of automation is not simply more efficiency, but to identify how greater efficiency creates demand for new jobs to be done.

Greg Satell

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08.

Speed Up Support with Simple Automations

Automate your customer support processes to gain insights and save time. Here’s how.

Kim Kadiyala 4 min read

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09.

How to Eliminate High-Effort Customer Experiences

Go beyond satisfied customers and create real customer loyalty by finding and eliminating high-effort experiences.

Viktor Magic 10 min read

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10.

Empower Your Customers With Self-Service, Chat and Help Desk Support

Stop being the gatekeeper to your clients’ success. Use self-service, chat and your help desk to help your customers succeed.

Leor Manelis 3 min read

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11.

Customer Service Automation: Pros, Pitfalls, and Best Practices

As customers become more tech-savvy and more demanding, their foremost expectation from customer service is speed.

Lola Barbier

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